Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Who runs Branded Bamboo?
Branded Bamboo is the bamboo catalog of BrandedItems, Inc., a promotional products distributor in Tustin, California with 25 years in the industry. We sell bamboo and wood products decorated with your logo to businesses, schools and organizations, and we manage each order from quote to delivery.
Can I buy one item, or a few without a logo?
No. We sell decorated products in quantity to businesses and organizations. Each product page shows its minimum as the first row of the price table. Any item can also be ordered blank, at the same minimum.
Do you sell replacement parts, such as a bamboo lid for a bottle I already have?
No. We do not stock replacement parts or sell single retail items. For a product you bought in a store, contact the brand or the retailer.
Minimums and pricing
What is the minimum order?
It depends on the product: premium gifts such as boards and watches start at a few dozen pieces or fewer, while pens and other giveaways start in the hundreds. Each product page shows the minimum as the first row of its price table. In addition, orders from new non-corporate customers have a $1,000 order minimum, or a $250 processing fee for smaller runs.
What does the listed price include?
The price on each product includes the standard decoration listed on the product page, usually one engraving or a one-color imprint in one location. Setup is charged once per design and is shown on the product page. Shipping is quoted separately.
Do you offer nonprofit or school pricing?
There is no separate price list, but send a quote request with your quantity and we will find the best option for your budget.
Artwork, proofs and production
What artwork do you need for engraving?
A vector file (.ai, .eps, .svg or .pdf) gives the cleanest engraving. Engraving is one tone, so a color logo is converted to a single color; very thin lines and small text may need to be thickened, and our art team checks that for you.
Do I see a proof before production?
Yes. Every order gets a free digital proof showing your logo on the item you picked, and nothing is produced until you approve it.
How fast can I get my order?
Production time is listed on every product page and starts after proof approval, and some items offer rush production. Shipping time comes on top. If you have a hard event date, tell us with your quote request.
Can each piece have a different name or QR code?
Some suppliers can engrave individual names or variable codes at an added per-piece charge, and some cannot. Send the list with your quote request and we confirm it before you order.
Do you keep my artwork for reorders?
Yes. Send us the earlier order or invoice number and we repeat the order with the same artwork. Setup on a reorder depends on the supplier: some charge it again and some do not, and your quote shows it.
Bamboo and wood
Why does the engraving look a little different on each piece?
Bamboo and wood are natural materials, so color and grain vary from piece to piece. Laser engraving burns the logo into the surface, and the shade of the burn follows the wood. That variation is normal and is part of the look.
How should a bamboo product be cleaned?
Hand wash with warm soapy water and dry it right away. Do not put bamboo in the dishwasher or leave it soaking. Cutting boards and utensils last longer with a coat of food-grade mineral oil every few weeks.
Is bamboo eco-friendly?
Bamboo grows quickly and regrows from its roots after harvest, so it is a renewable material. Many products here combine bamboo with steel, glass, plastic or electronics, so read the description for what each item is made of, and look for the FSC label where certified wood matters to you.
Samples, payment and shipping
Can I get a sample before ordering?
It depends on the product and the supplier. Ask with your quote request and we will tell you what is possible for that item.
How can I pay?
By card, invoice, purchase order, check or wire. First orders are paid in advance; net terms are set per client.
Do you ship to Canada and other countries?
International shipping, including Canada, can be arranged. Ask for a quote with the destination postal code and we will include freight; duties and taxes depend on the destination.
When can I reach you?
Our team works continental US hours, 6am to 5pm Pacific time. After you order, your account manager handles all communication by email.
Still have a question? Contact us or call 800-927-2630.